The bottom-line value of Cx

January 2019

Mandip Dulay explores how legal firms can optimise the customer experience strategy in building a sustainable and competitive practice. The environment in which the service industry operates in today continues to evolve at a rapid rate, with the ongoing shift in global dynamics, intense technological intervention and emerging buying patterns of a digitally-connected client. Such megatrends have influenced the critical...

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	Cover Story
	A CRYPTO DILEMMA
	Navigating the regulatory maze and and considerations for crypto companies.
	Digital Version

The bottom-line value of Cx

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