The bottom-line value of Cx


Mandip Dulay explores how legal firms can optimise the customer experience strategy in building a sustainable and competitive practice. The environment in which the service industry operates in today continues to evolve at a rapid rate, with the ongoing shift in global dynamics, intense technological intervention and emerging buying patterns of a digitally-connected client. Such megatrends have influenced the critical...
To continue reading this article, Existing users can sign in / subscribe / renew and new users are requested to register.

Previous Editions